CUSTOMER CARE
RugsToMyDoor provides our customers with a superior level of service. Below are the ways that we care for you.
Track My Order
The order you place with us may be tracked 24 hours a day, 7 days a week. An initial update may be obtained 24 hours after the order is placed with us. Simply enter your information below
Email
General Question: info@rugstomydoor.com
Order Inquiry: orderinquiry@rugstomydoor.com
Return Question: return@rugstomydoor.com
Phone
Toll Free: 888.541.3830
Monday-Friday: 9AM-5PM
Eastern Standard Time
Fax
313.887.1607
Snail Mail
RugsToMyDoor
211 W Congress Street
Detroit, MI 48226
FREQUENT TOPICS
Select one of the items below for more details that relate to it.
Area Rugs 101
The range of processes used to craft area rugs, fibers used, and other
information may be found here.
Rug Care and Cleaning Tips
We have area rug professionals on staff that compile all the best ways to care
for our quality area rugs.
Price Buster Guarantee!
We are pleased to offer exceptional pricing on our first quality area rugs.
Free Shipping
RugsToMyDoor
offers FREE Shipping within the Continental United States. We will apply an additional cost for items
being shipped to Alaska & Hawaii. At
this time, we do not send our items outside the United States.
Return Guidelines
We stand
behind our merchandise with a 110% satisfaction assurance. If you are not pleased with your selection
within the first 15 days, contact us for information on sending it back. Upon receipt, we will give you a credit for
110% of your purchase price to be used towards a replacement item. Additional details are available here.
Frequently
Asked Questions
If you have a question, we have an answer!
Privacy Policy, Terms,
Conditions, Legal Notice
Information regarding privacy, terms, conditions, and legal matters may be
found here.
