These Terms and Conditions May Change
RugsToMyDoor reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.
Inaccuracy Disclaimer
From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. RugsToMyDoor reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Liability Limitations
RugsToMyDoor publishes information on the Internet in an effort to enhance public access to our information. RugsToMyDoor makes no warranties or representations, either expressed or implied, with respect to the information contained within the web page, its merchantability, quality, performance or fitness for any particular purpose. In no event shall RugsToMyDoor (including but not limited to the officials, employees, and representatives of RugsToMyDoor) be liable for any direct, incidental, consequential, or indirect damages, arising out of the use or inability to use the service, or any information, or transactions provided on the www.RugsToMyDoor.com website, or through our toll free service, standard mail or any other method of communication.
Return and Refund Policies
RugsToMyDoor does not just want your business today, but for a lifetime, and here is how we do our very best to make sure that happens:
If you do not care for your area rug selection, for any reason, just let us know within 14 days of receiving it, and upon verified receipt of your first selection, we will give you a 110% credit towards the selection of another area rug from us!
For example, if you dislike your first selection that cost $300, just send it back to us, and you will receive a credit for $330 on a different item. We simply ask that you make your selection within 1 year of the first item being sent back.
Or if you prefer, we will gladly refund your purchase price less a 10% processing cost within 7 to 10 business days of the item arriving back at our facilities. Either way just contact us, and we will walk you through the very easy steps to send the item back to us.
Notes to make sure your return goes well
We want your return process to be as simple as possible, so please note:
1) Return freight must be paid by the purchaser.
2) Goods returned without a RETURN AUTHORIZATION NUMBER from RugsToMyDoor will be refused and returned to sender, or incur a substantial fee for processing, so be sure to obtain an “RA #” and "ship to" address from Rugs To My Door prior to returning items (this is because without a RA# we may not be able to clearly discern who returned item).
3) We suggest that you return the item by using either UPS or FED EX GROUND or any other courier that is able to track AND INSURE its packages. We must be able to verify return receipt of the goods with a tracking number prior to issuing a credit.
4) Items that have been soiled or damaged may be refused or cause you to incur significant additional fees.
5) Select manufacturers require the return item be picked up by them. In this case, the cost of freight back (usually approximately 15%) will be deducted from the refund amount, if you elect to request a refund versus a 110% in store credit.
6) If you choose to refuse shipment of the item or ask us to cancel the order after it has left the manufacturer, you will incur a cancellation fee. It is always best to contact us rather than refusing a shipment. A refused item will incur significant costs for processing. Please allow 7 to 10 business days (upon receipt of goods by RugsToMyDoor.com) to receive your credit or refund.
Privacy Policy and Additional Legal Issues
RugsToMyDoor is committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us (the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified, such as your name, address, telephone number, etc.). The purpose of this privacy policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web sites, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information. This policy applies only to users accessing our web site from the United States We reserve the right to refuse, cancel, or limit service at our sole discretion. If an order is cancelled by RugsToMyDoor, a refund of the purchase pric will be made using the original method of payment for refund processing.
We may, where permitted or required by law, provide personal identifying information to third parties (including credit bureaus or collection agencies) without your consent in an effort to collect a debt we or a related organization is owed and or to comply with court orders, subpoenas, or other legal or regulatory requirements and or to notify a responsible governmental entity if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure without delay.
Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to RugsToMyDoor, or to others. We may also disclose your personally identifiable information when we believe the law requires it.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them Merchant Service Providers. We provide our Merchant Service Providers with the information needed for them to perform these services. We request our Merchant Service Providers to confirm that their privacy practices are consistent with ours.
Collecting Information About You
In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in contests, sweepstakes or promotions, etc.) at which we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site.
Editing, Updating, Correcting and Deleting Information About You
We want your experience at RugsToMyDoor to be a positive one.
If you prefer not to receive information from us please let us know by calling us at 888-541-3830, by sending us an email at customercare@rugstomydoor.com, or by mailing us at RugsToMyDoor 211 W Congress Street, Detroit, MI 48226.
When sending email please be sure to include your email address, full name, and specifically what information you do not want to receive.
If you would like to update or correct your email address, street address or other personal information please contact us using one of the methods indicated above.
Please note that sometimes these requests may take up to 4-8 weeks to be effective, particularly if we are removing your name from postal mailings. In addition, when you purchase from us online or through our catalogs, or when you choose to enter a sweepstakes or other promotion, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications.
Please remember, if you delete certain information you may not be able to continue to purchase products or access other portions of our web site without entering additional information.
Cookies
Our web sites use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at their stores and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyzing your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
Security
RugsToMyDoor uses the latest technology to protect the security of the personal information that you share with us.
1) Our site is scanned often and thoroughly to ensure it is safe and free of hackers by an independent company.
2) Hacker Safe tests our site daily to ensure it passes the FBI/SANS internet security test. We add another layer of protection with our partners at GEO Trust. They verify our use of 128 bit SSL for the HIGHEST level of encryption technology possible.
3) Site has been verified to the highest security standards of American Express, Visa, Master Card, Discover, and JCB with the guidance of Hacker Safe.
4) We DO NOT EVER sell or distribute your information to other retailers for any purpose whatsoever.
5) We DO NOT keep any of your credit card or bank information at all. The data is sent over a secure connection electronically, once an approval code is obtained, we do not maintain your payment information, as an even further layer of payment security.
6) We electronically verify that the credit card you use is valid, and yours through technologically superior and highly stringent methods.
7) As technologies advance, RugsToMyDoor stays at the forefront of such enhancements to assure our customers the very finest and safest online experience. If you have any questions regarding our tireless dedication to your secure and satisfying shopping experience, please contact us at 888-541-3830.
PLEASE NOTE: No data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.
We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
Links to Third Party Sites
Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.
Jurisdiction & Enforceability
Any action relating to the use of the Web Site, catalogs or any transaction with Rugs To My Door must be brought in the state or federal courts located in the County of Wayne, Michigan.
If any provision of these terms and conditions shall be deemed unenforceable or contrary to law, the rest of these terms & conditions shall remain in full effect and interpreted in an enforceable manner that most nearly captures the intent of the original language.
RugsToMyDoor reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.
Inaccuracy Disclaimer
From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. RugsToMyDoor reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Liability Limitations
RugsToMyDoor publishes information on the Internet in an effort to enhance public access to our information. RugsToMyDoor makes no warranties or representations, either expressed or implied, with respect to the information contained within the web page, its merchantability, quality, performance or fitness for any particular purpose. In no event shall RugsToMyDoor (including but not limited to the officials, employees, and representatives of RugsToMyDoor) be liable for any direct, incidental, consequential, or indirect damages, arising out of the use or inability to use the service, or any information, or transactions provided on the www.RugsToMyDoor.com website, or through our toll free service, standard mail or any other method of communication.
Return and Refund Policies
RugsToMyDoor does not just want your business today, but for a lifetime, and here is how we do our very best to make sure that happens:
If you do not care for your area rug selection, for any reason, just let us know within 14 days of receiving it, and upon verified receipt of your first selection, we will give you a 110% credit towards the selection of another area rug from us!
For example, if you dislike your first selection that cost $300, just send it back to us, and you will receive a credit for $330 on a different item. We simply ask that you make your selection within 1 year of the first item being sent back.
Or if you prefer, we will gladly refund your purchase price less a 10% processing cost within 7 to 10 business days of the item arriving back at our facilities. Either way just contact us, and we will walk you through the very easy steps to send the item back to us.
Notes to make sure your return goes well
We want your return process to be as simple as possible, so please note:
1) Return freight must be paid by the purchaser.
2) Goods returned without a RETURN AUTHORIZATION NUMBER from RugsToMyDoor will be refused and returned to sender, or incur a substantial fee for processing, so be sure to obtain an “RA #” and "ship to" address from Rugs To My Door prior to returning items (this is because without a RA# we may not be able to clearly discern who returned item).
3) We suggest that you return the item by using either UPS or FED EX GROUND or any other courier that is able to track AND INSURE its packages. We must be able to verify return receipt of the goods with a tracking number prior to issuing a credit.
4) Items that have been soiled or damaged may be refused or cause you to incur significant additional fees.
5) Select manufacturers require the return item be picked up by them. In this case, the cost of freight back (usually approximately 15%) will be deducted from the refund amount, if you elect to request a refund versus a 110% in store credit.
6) If you choose to refuse shipment of the item or ask us to cancel the order after it has left the manufacturer, you will incur a cancellation fee. It is always best to contact us rather than refusing a shipment. A refused item will incur significant costs for processing. Please allow 7 to 10 business days (upon receipt of goods by RugsToMyDoor.com) to receive your credit or refund.
Privacy Policy and Additional Legal Issues
RugsToMyDoor is committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us (the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified, such as your name, address, telephone number, etc.). The purpose of this privacy policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web sites, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information. This policy applies only to users accessing our web site from the United States We reserve the right to refuse, cancel, or limit service at our sole discretion. If an order is cancelled by RugsToMyDoor, a refund of the purchase pric will be made using the original method of payment for refund processing.
We may, where permitted or required by law, provide personal identifying information to third parties (including credit bureaus or collection agencies) without your consent in an effort to collect a debt we or a related organization is owed and or to comply with court orders, subpoenas, or other legal or regulatory requirements and or to notify a responsible governmental entity if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure without delay.
Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to RugsToMyDoor, or to others. We may also disclose your personally identifiable information when we believe the law requires it.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them Merchant Service Providers. We provide our Merchant Service Providers with the information needed for them to perform these services. We request our Merchant Service Providers to confirm that their privacy practices are consistent with ours.
Collecting Information About You
In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in contests, sweepstakes or promotions, etc.) at which we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site.
We want your experience at RugsToMyDoor to be a positive one.
If you prefer not to receive information from us please let us know by calling us at 888-541-3830, by sending us an email at customercare@rugstomydoor.com, or by mailing us at RugsToMyDoor 211 W Congress Street, Detroit, MI 48226.
When sending email please be sure to include your email address, full name, and specifically what information you do not want to receive.
If you would like to update or correct your email address, street address or other personal information please contact us using one of the methods indicated above.
Please note that sometimes these requests may take up to 4-8 weeks to be effective, particularly if we are removing your name from postal mailings. In addition, when you purchase from us online or through our catalogs, or when you choose to enter a sweepstakes or other promotion, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications.
Please remember, if you delete certain information you may not be able to continue to purchase products or access other portions of our web site without entering additional information.
Cookies
Our web sites use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at their stores and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyzing your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
Security
RugsToMyDoor uses the latest technology to protect the security of the personal information that you share with us.
1) Our site is scanned often and thoroughly to ensure it is safe and free of hackers by an independent company.
2) Hacker Safe tests our site daily to ensure it passes the FBI/SANS internet security test. We add another layer of protection with our partners at GEO Trust. They verify our use of 128 bit SSL for the HIGHEST level of encryption technology possible.
3) Site has been verified to the highest security standards of American Express, Visa, Master Card, Discover, and JCB with the guidance of Hacker Safe.
4) We DO NOT EVER sell or distribute your information to other retailers for any purpose whatsoever.
5) We DO NOT keep any of your credit card or bank information at all. The data is sent over a secure connection electronically, once an approval code is obtained, we do not maintain your payment information, as an even further layer of payment security.
6) We electronically verify that the credit card you use is valid, and yours through technologically superior and highly stringent methods.
7) As technologies advance, RugsToMyDoor stays at the forefront of such enhancements to assure our customers the very finest and safest online experience. If you have any questions regarding our tireless dedication to your secure and satisfying shopping experience, please contact us at 888-541-3830.
PLEASE NOTE: No data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.
We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
Links to Third Party Sites
Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.
Jurisdiction & Enforceability
Any action relating to the use of the Web Site, catalogs or any transaction with Rugs To My Door must be brought in the state or federal courts located in the County of Wayne, Michigan.
If any provision of these terms and conditions shall be deemed unenforceable or contrary to law, the rest of these terms & conditions shall remain in full effect and interpreted in an enforceable manner that most nearly captures the intent of the original language.
